Frequently Asked Questions

FAQ

1. Who is Clasam?

We are a Swiss e-commerce platform that offers high-end second-hand handbags with a 0% financing solution.

2. What are the criteria to qualify for 0% financing, and what documents need to be provided?

To qualify for 0% financing, you must:
– be between 18 and 75 years old
– be a resident in Switzerland
– be swiss citizen or have a residence permit C or B since min. 1 year
you will need to provide your personal details (surname, first name, address, e-mail address, telephone number), your credit or debit card details and a copy of your identity card.

3. Can I return my order?

Your order can be canceled within 10 days from the date of receiving the item, provided that the tag has not been cut.

4. Do the bags come with a certificate of authenticity?

Either our handbags are delivered with their original authenticity card, or an Entrupy certificate of authenticity will be issued.

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