Frequently Asked Questions


1. Who is Clasam?

We are a Swiss e-commerce platform that offers high-end second-hand handbags with a 0% financing solution.

2. What are the criteria to qualify for 0% financing, and what documents need to be provided?

To qualify for 0% financing, you must: – be Swiss or hold a C permit – be between the ages of 21 and 65 – have lived in Switzerland for at least 2 years. Your basic personal details (surname, first name, address, e-mail address, telephone number) and a copy of your identity card.

3. Can I return my order?

Your order can be canceled within 10 days from the date of receiving the item, provided that the tag has not been cut.

4. Do the bags come with a certificate of authenticity?

Either our handbags are delivered with their original authenticity card, or an Entrupy certificate of authenticity will be issued.

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